Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I determine my correct ring size?
We offer a complimentary printable ring sizer on our website. Alternatively, you can visit any local jeweler to be measured professionally, or contact our team to request a physical sizing tool sent to your home.
Are your diamonds ethically sourced?
Yes, at Benz Diamonds, we strictly adhere to the Kimberley Process. All our diamonds are conflict-free and sourced from reputable suppliers who maintain the highest ethical and environmental standards.
What is your return and exchange policy?
We offer a 30-day return policy for a full refund or exchange on all standard items, provided they are in original, unworn condition. Please note that custom-designed pieces are final sale.
Do you provide diamond grading certificates?
Every diamond over 0.50 carats comes with an official grading report from world-renowned laboratories such as the GIA or IGI, ensuring the quality and authenticity of your purchase.
How long does shipping take?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 business days via insured courier. Custom orders may take 3-4 weeks for production and delivery.
Do you offer a warranty on your jewelry?
We provide a lifetime manufacturing warranty that covers any structural defects. We also offer one complimentary professional cleaning and inspection service per year to keep your jewelry sparkling.