Returns & Exchanges
At Benz Diamonds, we want you to be completely satisfied with your luxury purchase, which is why we offer a 30-day return policy for all unworn jewelry. If your piece isn't the perfect fit, we provide a seamless exchange or refund process to ensure your total peace of mind.
Initiate Your Request
Contact our concierge team within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Secure Packaging
Place your item in its original presentation box and secure it inside a shipping carton along with all original diamond certifications and documentation.
Insured Shipping
Affix the provided prepaid label to your package and drop it off at any authorized carrier location, ensuring the package is scanned for tracking.
Inspection & Refund
Once our gemologists verify the condition and authenticity of the returned piece, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing